All of Our Customers
Suplink Tech Corp, the trade name of SUPLINK TECH X CORP, is an online retailer of garage door parts and hardware based in Spring, Texas. We believe that every customer — regardless of ability, disability, or the assistive technology they use — deserves equal access to our products, information, and services. This statement explains where we are, where we are going, and what you can do if you encounter a barrier on our website.
"Accessibility is not a feature we add at the end — it is a standard we design toward from the start. Every customer who visits suplinktechcorp.com deserves to be able to browse, select, and purchase the parts they need without encountering unnecessary barriers."
Our website runs on Shopify. As a Shopify-powered online store, many of the core accessibility features of our checkout experience, cart, and account management are built and maintained by Shopify. Shopify is committed to meeting WCAG 2.1 Level AA across its platform. We work within Shopify's framework and supplement it with our own theme-level accessibility improvements.
WCAG 2.1 Level AA Target
Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA across all pages of suplinktechcorp.com. This internationally recognized standard guides our accessibility improvements.
Ongoing Review and Testing
We conduct periodic reviews of our website's accessibility using both automated tools and manual testing. When we identify issues, we prioritize fixing them based on impact to users and technical feasibility.
Responsive to Your Feedback
If you encounter a barrier on our website, we want to know. We respond to all accessibility feedback within 5 business days and aim to resolve reported barriers as quickly as technically possible.
Alternative Access Always Available
If any part of our website is not accessible to you, our team can assist you by phone, email, or live chat. We can help you browse products, place an order, or access any information on our site on your behalf.
Currently on Our Website
The following features and practices have been implemented on suplinktechcorp.com to improve accessibility for all visitors. We continue to add and improve these features over time.
Keyboard Navigation
All interactive elements on our website — including navigation menus, product listings, buttons, form fields, and links — are designed to be fully operable using a keyboard alone. Tab order follows a logical and predictable sequence across all pages.
Screen Reader Compatibility
Our website is built using semantic HTML elements that communicate meaning and structure to screen readers and other assistive technologies. We use ARIA labels and roles where HTML semantics alone are insufficient to describe interactive elements.
Alternative Text for Images
We provide descriptive alternative text for all informational images on our website, including product photographs and illustrative images. Decorative images that do not convey information are marked with empty alt attributes so screen readers can skip them. We continue to audit and improve image alt text as new products are added.
Sufficient Color Contrast
Text on our website is designed to meet the WCAG 2.1 Level AA minimum contrast ratio of 4.5:1 for body text and 3:1 for large text against its background. Our color palette has been reviewed for adequate contrast. We do not rely on color alone to convey information.
Responsive and Scalable Text
Our website is fully responsive and adapts to all screen sizes, from large desktop monitors to small mobile phone screens. Text on our website can be resized up to 200% using browser zoom controls without loss of content or functionality.
Skip to Main Content Link
A "Skip to Main Content" link is the first interactive element on every page of our website. This link allows keyboard users and screen reader users to bypass the navigation menu and go directly to the main content of the page, saving significant time when navigating our site.
Descriptive Page Titles and Headings
Every page on our website has a unique, descriptive title that clearly identifies the page's content. Headings are organized in a logical hierarchy (H1 through H6) that allows screen reader users to navigate the structure of a page efficiently and understand the relationship between sections.
Accessible Form Labels
All form fields on our website — including checkout forms, the contact form, and policy request forms — have associated visible labels that are programmatically linked to the input field. Required fields are clearly identified using both text indicators and ARIA attributes.
Visible Focus Indicators
When a user navigates our website using a keyboard, visible focus indicators — visible outlines or highlight styles — show which element is currently active. These indicators help keyboard users track their position on the page without relying on a mouse pointer.
Language Declaration
Our website declares the primary language of each page as English (lang="en") in the HTML element. This allows assistive technologies, including screen readers, to use the correct pronunciation rules and language-specific features when reading page content aloud.
Descriptive Link Text
Links throughout our website use descriptive text that communicates the destination or purpose of the link without requiring additional context. We avoid using non-descriptive link text such as "click here," "read more," or "learn more" as standalone link labels.
Plain Language Content
We write all product descriptions, policy pages, and support content in plain, clear English that is intended to be understandable by the widest possible audience. We aim to use sentence structures and vocabulary that minimize cognitive load for users with cognitive disabilities or learning differences.
Assessment Summary
The Web Content Accessibility Guidelines (WCAG) are organized around four principles: Perceivable, Operable, Understandable, and Robust (POUR). The following table summarizes our current conformance status against the key success criteria within each principle at Level AA. This assessment is based on our most recent internal review conducted on May 14, 2026.
WCAG 2.1 Level AA Self-Assessment
This is a self-assessment conducted by our team. It reflects our honest evaluation of our current conformance level. We acknowledge that some criteria are partially implemented or in progress, and we are committed to continued improvement. An independent third-party audit is planned for a future review cycle.
| WCAG Principle | Success Criterion | Level | Status | Notes |
|---|---|---|---|---|
| Perceivable | 1.1.1 Non-text Content | A | Partial | Most product images have descriptive alt text. New product images are reviewed on upload. Legacy catalog items are being updated progressively. |
| Perceivable | 1.3.1 Info and Relationships | A | Meets | Semantic HTML is used throughout. Headings, lists, tables, and form labels convey structure programmatically. |
| Perceivable | 1.3.3 Sensory Characteristics | A | Meets | Instructions and information do not rely solely on shape, size, visual location, or sound to convey meaning. |
| Perceivable | 1.4.1 Use of Color | A | Meets | Color is not the only means of conveying information. Status, errors, and distinctions are communicated through text and icons in addition to color. |
| Perceivable | 1.4.3 Contrast (Minimum) | AA | Partial | Primary body text and headings meet the 4.5:1 minimum ratio of most pages. Some placeholder text and secondary elements are under active review for contrast compliance. |
| Perceivable | 1.4.4 Resize Text | AA | Meets | Text can be resized up to 200% without loss of content or functionality on all tested pages. |
| Perceivable | 1.4.10 Reflow | AA | Meets | Content reflows to a single column at 400% zoom width (320 CSS pixels) without horizontal scrolling on most pages. |
| Perceivable | 1.4.11 Non-text Contrast | AA | Partial | Focus indicators and UI component boundaries are under review to ensure they meet the 3:1 contrast ratio requirement against adjacent colors. |
| Operable | 2.1.1 Keyboard | A | Meets | All functionality is operable using a keyboard. No keyboard traps have been identified in tested page flows. |
| Operable | 2.1.2 No Keyboard Trap | A | Meets | Focus is not trapped in any component. Users can navigate freely through all interactive elements using Tab and Shift+Tab. |
| Operable | 2.4.1 Bypass Blocks | A | Meets | A skip-to-main-content link is present as the first element on every page, allowing keyboard users to bypass repeated navigation. |
| Operable | 2.4.2 Page Titled | A | Meets | All pages have unique, descriptive titles that identify the page topic and the site name. |
| Operable | 2.4.3 Focus Order | A | Meets | Focus moves in a logical, meaningful sequence that reflects the visual and content layout of the page. |
| Operable | 2.4.4 Link Purpose (In Context) | A | Meets | Link text is descriptive and communicates the destination or purpose either independently or in context. Generic link labels are not used. |
| Operable | 2.4.7 Focus Visible | AA | Partial | Focus indicators are visible on most interactive elements. Some third-party Shopify components may have reduced focus visibility on certain browsers, which is being addressed. |
| Understandable | 3.1.1 Language of Page | A | Meets | The primary language of each page is declared as English (lang="en") in the HTML element. |
| Understandable | 3.2.1 On Focus | A | Meets | Focusing on a component does not automatically trigger a change of context or initiate any unexpected action. |
| Understandable | 3.2.2 On Input | A | Meets | Changing a form field's value does not automatically trigger a context change. Users must explicitly activate a submit button to process a form. |
| Understandable | 3.3.1 Error Identification | A | Meets | Form validation errors are identified in text and associated with the specific field that contains the error, not indicated by color alone. |
| Understandable | 3.3.2 Labels or Instructions | A | Meets | All form fields include visible, programmatically associated labels. Required fields are clearly indicated with both visual and ARIA indicators. |
| Robust | 4.1.1 Parsing | A | In Progress | We are conducting ongoing HTML validation audits to identify and correct any parsing errors in our theme templates that may affect assistive technology compatibility. |
| Robust | 4.1.2 Name, Role, Value | A | Partial | Standard HTML form elements have proper names and roles. Custom interactive components are being reviewed to ensure ARIA attributes correctly communicate name, role, and state to assistive technologies. |
| Robust | 4.1.3 Status Messages | AA | In Progress | We are working to ensure that status messages — such as cart update confirmations and form submission success notices — are conveyed to screen readers via ARIA live regions without requiring the user to move focus to the message. |
About this assessment: This self-assessment was conducted by our internal team in May 2026 using a combination of automated testing tools (including axe and WAVE), manual keyboard navigation testing, and screen reader testing using NVDA on Windows and VoiceOver on macOS. Shopify's platform-level accessibility features were assessed separately using Shopify's published accessibility documentation. If you identify an issue not reflected in this table, please report it using the form below.
and Active Improvements
We believe in being fully transparent about the areas of our website that do not yet fully meet our accessibility targets. The following limitations have been identified through our testing process. Each limitation is accompanied by the steps we are actively taking to address it.
Product Images — Alt Text Gaps
Current status: Some product images in our catalog, particularly on older product pages added before our accessibility review, may have incomplete or missing alternative text descriptions. Action being taken: We are conducting a systematic review of all product pages and adding descriptive alt text to all images. New products are reviewed for alt text before publication.
Focus Indicator Visibility
Current status: On certain third-party components embedded in our checkout or product pages by the Shopify platform, the focus indicator may be less visible than our standard or may vary by browser. Action being taken: We have customized our theme's focus styles for all elements we control directly, and we are working with Shopify's theme guidelines to improve focus visibility in platform-controlled areas.
ARIA Live Regions for Status Messages
Current status: Some status messages — such as "Item added to cart" confirmations and form submission confirmations — may not be immediately announced to screen reader users if focus does not move to the message element. Action being taken: We are implementing ARIA live region attributes on all status message containers so that screen readers announce these updates without requiring a focus change.
Data Tables on Mobile Screens
Current status: Some data tables on our policy and specification pages may require horizontal scrolling on very small screens. While this does not prevent access to the information, it can make navigation on mobile devices more effortful. Action being taken: We are implementing responsive table designs that collapse columns or allow card-based display on narrow viewports.
Animated Elements
Current status: Our website uses subtle CSS animations (such as fade-in effects and scroll-triggered transitions) to enhance the visual presentation of content. These animations run regardless of whether a user has enabled a reduced motion preference in their operating system. Action being taken: We are implementing a CSS media query for prefers-reduced-motion to disable or minimize animations for users who have indicated this preference.
Live Chat Widget Accessibility
Current status: The live chat widget available on our website during business hours is provided by a third-party service embedded by our Shopify platform. The accessibility of the chat interface is primarily determined by the third-party provider. Action being taken: We are reviewing the accessibility compliance of our chat provider and have established that customers can always reach us by phone and email as fully accessible alternatives.
Technology Compatibility
Our website has been tested with the following assistive technologies during our most recent accessibility review. We aim to support a wide range of commonly used assistive tools. If you use an assistive technology not listed here and experience a compatibility issue, please report it using the form below.
Assistive Technology Testing Summary
Testing was conducted in May 2026 using the following combinations of assistive technology, browser, and operating system. Results represent our findings at the time of testing and may differ across different technology combinations.
| Assistive Technology | Browser | Operating System | Pages Tested | Result |
|---|---|---|---|---|
| NVDA (NonVisual Desktop Access) — Latest version | Google Chrome | Windows 11 | Home, Product pages, Cart, Checkout, Policy pages | Partial |
| NVDA — Latest version | Mozilla Firefox | Windows 11 | Home, Product pages, Contact form | Meets |
| JAWS (Job Access With Speech) — Latest version | Google Chrome | Windows 10 | Home, Product pages, Checkout | Partial |
| VoiceOver — Built-in | Safari | macOS Sonoma | Home, Product pages, Cart, Policy pages | Meets |
| VoiceOver — Built-in | Safari (Mobile) | iOS 17 (iPhone) | Home, Product pages, Cart, Mobile navigation | Partial |
| TalkBack — Built-in | Google Chrome (Mobile) | Android 14 | Home, Product pages, Mobile navigation | In Progress |
| Keyboard Navigation Only (no screen reader) | Google Chrome | Windows 11 | All main page flows including checkout | Meets |
| Browser Zoom 200% | Chrome, Firefox, Safari | Windows 11, macOS | All page types | Meets |
| Windows High Contrast Mode | Microsoft Edge | Windows 11 | Home, Product pages, Forms | Partial |
Our Accessibility Practices
Several U.S. federal and state laws establish accessibility requirements and non-discrimination obligations that inform our accessibility practices. The following section summarizes the key legal frameworks relevant to our online store.
Americans with Disabilities Act (ADA)
Title III of the ADA prohibits discrimination on the basis of disability in places of public accommodation. U.S. federal courts and the Department of Justice have issued guidance indicating that websites of businesses open to the public may be subject to Title III obligations. Suplink Tech Corp is committed to maintaining a website that is accessible to people with disabilities as part of our ADA compliance efforts.
Section 508 (Rehabilitation Act)
Section 508 of the Rehabilitation Act requires federal agencies to make their electronic and information technology accessible to people with disabilities. While Section 508 applies directly to federal agencies, the technical standards it references — which now align with WCAG 2.0 Level AA — serve as a widely recognized benchmark for web accessibility. We use these standards to guide our accessibility work.
California Unruh Civil Rights Act
The Unruh Civil Rights Act (California Civil Code Section 51) prohibits discrimination in all business establishments in California on the basis of disability and other protected characteristics. California courts have applied this Act to websites that are inaccessible to people with disabilities. We aim to ensure that California residents with disabilities have equal access to our online store.
Texas Human Resources Code
As a Texas-based business, we are subject to the Texas Human Resources Code and other applicable state laws that prohibit discrimination against persons with disabilities. We are committed to ensuring that Texas customers with disabilities can access our online store without encountering unnecessary barriers.
DOJ Web Accessibility Rule (2024)
In April 2024, the U.S. Department of Justice published a final rule under Title II of the ADA establishing that WCAG 2.1 Level AA is the standard for state and local government web accessibility. While this rule directly applies to state and local governments, it reinforces WCAG 2.1 AA as the prevailing U.S. standard and informs our accessibility target for our public-facing website.
WCAG 2.1 as Our Standard
The Web Content Accessibility Guidelines (WCAG) version 2.1 at Level AA, published by the World Wide Web Consortium (W3C), is the internationally recognized standard for web accessibility. It is the standard referenced by the ADA, Section 508, and accessibility laws in the majority of U.S. states. It is the standard we work toward and use to measure our progress.
Accessible to You, We Can Help
We understand that even a well-designed website may not work perfectly with every assistive technology combination or for every type of disability. If any part of suplinktechcorp.com presents a barrier that prevents you from completing a task, we want to provide you with a full alternative means of accomplishing that task — at no additional cost and without any disadvantage to you.
Place an Order by Phone
If you are unable to complete a purchase on our website due to an accessibility barrier, you can call us at +1 (386) 359-9755 during business hours (Monday through Friday, 9:00 AM to 5:00 PM EST) and a member of our team will assist you in placing your order over the phone at the same price and terms as online.
Request Product Information by Email
If product descriptions, specifications, or compatibility information on our website are not accessible to you, email us at info@suplinktechcorp.com with a description of the product or part you need. We will provide you with the information in a format that works for you.
Access Policies and Documents by Request
If any of our policy pages, FAQs, or other written documents are not accessible using your assistive technology, we can provide the content in an alternative format. Contact us by phone or email and describe the content you need and the format that works best for you.
We Respond Within 5 Business Days
All accessibility barrier reports and requests for alternative access are acknowledged within 5 business days. We commit to providing an interim solution or alternative access method within that timeframe while we work to fix the underlying issue on our website.
Accessibility Issue
If you have encountered an accessibility barrier on our website, please use this form to report it. Your feedback is essential to helping us improve. All reports are reviewed within 5 business days. This form is also accessible by contacting us directly by phone or email.
Accessibility Barrier Report Form
Please provide as much detail as possible so that we can identify and reproduce the barrier you experienced. All fields marked with an asterisk (*) are required. This form itself is designed to be accessible via keyboard and screen reader.
Assistance Right Now?
If you need assistance completing a purchase, accessing product information, or using any part of our website, our team is available by phone, email, and live chat during business hours. We are committed to providing you with full access to our store through whatever channel works best for you.
Phone
Call us for immediate assistance placing an order, accessing product information, or getting help with any part of our website. No barrier should prevent you from getting the parts you need.
+1 (386) 359-9755Mon–Fri | 9 AM–5 PM EST
Email us with your product question, order request, or accessibility concern. Use the subject line "Accessibility Assistance" for fastest routing. We respond within one business day.
info@suplinktechcorp.comResponse within 1 business day
Live Chat
Use the live chat on our website during business hours. If the chat widget is not accessible to you, please call or email us — we provide equivalent support through all our contact channels.
Open Contact PageAvailable during business hours