Terms of service
These Terms of Service govern your access to and use of the Suplink Tech Corp online store. By browsing, placing an order, or using any part of this website, you agree to be bound by these terms. Please read them carefully before making a purchase.
About Suplink Tech Corp
Important — Please Read Before Using This Website
By accessing or using suplinktechcorp.com in any capacity — browsing, creating an account, adding items to your cart, or completing a purchase — you confirm that you have read, understood, and agreed to these Terms of Service in their entirety. If you do not agree to any part of these terms, you must not use this website or place any orders. These Terms constitute a legally binding agreement between you and SUPLINK TECH X CORP.
This website is owned and operated by SUPLINK TECH X CORP, a corporation registered in the United States, doing business under the trade name Suplink Tech Corp. Our registered business address is 154 Magic Oaks Drive, Spring, Texas 77388, United States.
Suplink Tech Corp is an online-only ecommerce retailer specializing in garage door replacement parts and hardware, including springs, cables, rollers, brackets, hinges, tools, and opener components. We do not operate a physical retail storefront. All purchases are made exclusively through this website. We ship within the United States only and do not offer international shipping at this time.
When you see "Suplink Tech Corp," "we," "us," or "our" in these Terms of Service, those terms refer to SUPLINK TECH X CORP and its authorized representatives. When you see "you," "your," or "customer," those terms refer to the individual or entity visiting this website or placing an order through it.
Eligibility and Website Use
To purchase from this website, you must be at least 18 years of age and a legal resident of the United States. By using this Site, you represent and warrant that you meet these eligibility requirements. If you are placing an order on behalf of a business or organization, you represent that you have the legal authority to bind that entity to these Terms of Service.
You agree to use this website only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You may not use this Site to transmit any harmful, fraudulent, or misleading information, to attempt unauthorized access to any part of our systems, or to engage in any conduct that disrupts or interferes with the normal operation of the website.
This website is operated on the Shopify platform. Shopify's platform-level terms and acceptable use policies also govern certain aspects of how this Site operates. By using this Site, you acknowledge that Shopify provides the underlying ecommerce infrastructure.
We reserve the right to refuse service, cancel orders, or terminate access to this Site for any person or entity that violates these Terms of Service or engages in conduct that we reasonably determine to be abusive, fraudulent, or harmful to our business or other customers.
Products and Product Information
We make every reasonable effort to ensure that product titles, descriptions, dimensions, compatibility notes, materials, and quantities displayed on this website are accurate and up to date. Where specifications are confirmed, we include them on the product page. Where specific manufacturer or origin information is not confirmed, we do not make claims we cannot support.
Despite our best efforts, product descriptions may contain typographical errors or inaccuracies. If you discover an error in a product description after placing an order, please contact us immediately. We reserve the right to correct any errors at any time without prior notice. If a product description error materially affects your order, we will notify you and offer you the option to cancel your order for a full refund.
All products are subject to availability. We do not guarantee that any particular product will remain in stock at the time you place your order. If a product you have ordered becomes unavailable after your purchase is processed, we will notify you by email and offer you the choice of a full refund, a substitution of comparable specification (subject to your approval), or the option to wait for the item to be restocked if a reasonable restock date is known.
We reserve the right to limit the quantities of any product sold and to discontinue products at any time without prior notice.
Garage door springs operate under significant mechanical tension. Incorrect sizing, improper installation, or misuse can result in serious personal injury or property damage. By purchasing springs or spring-related hardware from Suplink Tech Corp, you acknowledge that you are aware of these risks and accept full responsibility for ensuring the correct product is selected and properly installed.
We strongly recommend that customers without prior experience in garage door spring installation consult a qualified and licensed garage door technician. Suplink Tech Corp does not provide installation services. We supply parts only. Our team is available at +1 (386) 359-9755 to assist you in identifying the correct part before you order.
Pricing and Payment
All prices listed on this website are displayed in United States Dollars (USD). The price shown on each product page is the price you will be charged at checkout. We do not add hidden fees, processing surcharges, or undisclosed charges at any point during the checkout process.
Applicable sales tax (where required by law) and shipping costs are calculated and displayed to you before you confirm and submit your order. You will always see the complete total before finalizing your purchase. We reserve the right to update pricing at any time without prior notice. Price changes do not apply to orders already placed and confirmed.
We accept the following payment methods: Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay, PayPal, Apple Pay, Shop Pay, and Google Pay. All payment transactions are processed securely through Shopify Payments, which is PCI DSS Level 1 compliant. We do not store your full card number or payment credentials on our systems.
For full details on how payments are processed and what information is collected, please review our Payment Policy.
Suplink Tech Corp collects and remits sales tax in accordance with applicable United States state and local tax laws. Sales tax is automatically calculated at checkout based on the shipping destination. The applicable rate is determined by the destination state and local jurisdiction. Sales tax amounts are displayed in full before your order is submitted. If you hold a valid sales tax exemption certificate, please contact us at info@suplinktechcorp.com before placing your order so we can process your exemption appropriately.
Order Acceptance
When you submit an order, you are making an offer to purchase the selected products subject to these Terms of Service. Your order is not confirmed until you receive an order confirmation email. That email constitutes our acceptance of your order and forms a binding purchase agreement.
We reserve the right to decline or cancel any order at our sole discretion, including in circumstances where: the product is no longer available; we identify a pricing or product description error; we are unable to verify your payment or billing information; or your order appears to be fraudulent or in violation of these terms.
If we cancel your order after payment has been collected, we will issue a full refund to the original payment method.
Shipping & Delivery
We ship exclusively within the United States. We do not offer international shipping at this time.
Shipping rates and estimated delivery timeframes are calculated at checkout based on weight and destination. All shipping costs are disclosed to you before your order is confirmed.
Risk of loss and title for products purchased transfer to you upon delivery of the items to the shipping carrier. For full details, please review our Shipping Policy.
Returns, Refunds, and Exchanges
Our return and refund terms are governed by our published Refund Policy, which is incorporated into these Terms of Service by reference. By placing an order, you also agree to the terms of that policy.
| Return Type | What This Means |
|---|---|
| Wrong or Damaged Item | If you receive an item that does not match its product description or arrives damaged, we will arrange a return and provide a full refund or replacement at no cost to you. Contact us within 30 days of delivery. |
| Change-of-Mind Returns | Returns for reasons other than defect or mismatch are accepted on eligible, unused, and uninstalled items in original packaging. Return shipping costs for change-of-mind returns are free as well via prepaid label. |
| Non-Returnable Items | Certain items may not be eligible for return, including products that have been installed, modified, or used, or items clearly marked as non-returnable. Please review the product listing before purchasing. |
To initiate a return or report an issue with your order, please contact us at info@suplinktechcorp.com.
Intellectual Property
All content on this website, including but not limited to text, product descriptions, images, graphics, logos, icons, page designs, and the overall organization and structure of the Site, is the property of SUPLINK TECH X CORP or its content suppliers and is protected under United States copyright law (Title 17 of the United States Code), trademark law, and other applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use this website solely for the purpose of browsing and making purchases for your personal or business use. You may not reproduce, distribute, publicly display, create derivative works from, or commercially exploit any content from this website without the express written permission of Suplink Tech Corp.
Any third-party brand names, product names, or trademarks referenced on this website are the property of their respective owners and are used solely for identification and descriptive purposes. Their use does not imply any endorsement, affiliation, or sponsorship of Suplink Tech Corp by those trademark owners.
Privacy and Data Protection
The collection, use, storage, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using this website, you consent to the data practices described in that policy.
We collect personal information solely for the purposes of processing your order, delivering your products, communicating with you about your purchase, and improving our store operations. We do not sell your personal information to third parties. We share information only with service providers who assist us in fulfilling orders and operating this website.
Depending on the state in which you reside, you may have specific privacy rights under applicable law:
| California (CCPA / CPRA) | Right to know, right to delete, right to opt out of sale/sharing of personal information. |
| Virginia (VCDPA) | Right to access, correct, delete, and obtain a copy of personal data, and to opt out of targeted ads. |
| Colorado (CPA) | Rights including access, correction, deletion, portability, and the right to opt out. |
| Connecticut (CTDPA) | Right to access, delete, correct, and obtain a copy of personal data. |
| Utah (UCPA) | Right to confirm whether we process personal data, access it, and delete it. |
| Texas (TDPSA) | Right to access, correct, delete, and obtain personal data, and to opt out of targeted advertising. |
Disclaimers and Limitation of Liability
This website and the products sold through it are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Suplink Tech Corp disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.
To the fullest extent permitted by applicable law, in no event shall Suplink Tech Corp, its officers, directors, employees, suppliers, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of this website or any products purchased from it, even if we have been advised of the possibility of such damages.
Our total cumulative liability to you for any claims arising from or related to your use of this website or any purchase made through it shall not exceed the total amount you paid to us for the specific order giving rise to the claim.
Suplink Tech Corp is a parts supplier only. We do not provide installation services, professional advice, or engineering assessments. Any product compatibility, sizing, or installation guidance provided on this website or by our customer service team is intended as general informational assistance only and does not constitute professional advice. Customers are solely responsible for verifying that the parts they purchase are appropriate for their specific application and for ensuring safe and proper installation.
Governing Law and Dispute Resolution
These Terms of Service and any dispute arising from your use of this website or purchase of any product from Suplink Tech Corp are governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law provisions.
Before initiating any formal legal proceeding, we strongly encourage you to contact us directly to allow us the opportunity to resolve your concern informally. Please reach out to us at info@suplinktechcorp.com.
If a dispute cannot be resolved informally within 30 days, any unresolved claim shall be resolved through binding individual arbitration administered in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in Harris County, Texas, or online.
To the maximum extent permitted by applicable law, you agree that any arbitration or legal proceeding shall be conducted solely on an individual basis. You waive any right to pursue any claim as part of a class action, collective action, or representative proceeding.
US Consumer Protection Compliance
Suplink Tech Corp is committed to complying with all applicable federal and state consumer protection laws. The following laws and regulations directly govern aspects of how we operate and your rights as a customer:
| Law / Regulation | How We Comply |
|---|---|
| FTC Act (15 U.S.C. § 45) | We do not engage in unfair or deceptive acts or practices. All product descriptions, pricing, and promotional claims on this website are truthful and substantiated. |
| CAN-SPAM Act | Any commercial emails we send comply with the CAN-SPAM Act. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email. |
| E-SIGN Act | Your electronic acceptance of these Terms of Service constitutes a valid and binding electronic signature under the Electronic Signatures in Global and National Commerce Act. |
| Texas DTPA | As a Texas-based business, we comply with the Texas Deceptive Trade Practices Act. We do not engage in false, misleading, or deceptive acts in the course of trade or commerce. |
| COPPA | This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. |
Prohibited Conduct
When using this website, you agree that you will not engage in any of the following prohibited activities:
- 01 Submitting false, fraudulent, or misleading information during the checkout process or in any communication with us.
- 02 Using another person's payment method, credit card, or financial information without authorization.
- 03 Attempting to gain unauthorized access to any portion of the website, its servers, or related systems.
- 04 Using automated tools, bots, scrapers, or similar technology to extract content, data, or pricing information from this website without our express written permission.
- 05 Uploading or transmitting viruses, malware, or any code designed to disrupt, damage, or interfere with the operation of this website or related systems.
- 06 Reproducing, duplicating, copying, or reselling any portion of this website's content or products in violation of these Terms of Service.
- 07 Engaging in chargebacks or payment disputes in bad faith or where a transaction has already been legitimately processed and fulfilled.
Third-Party Links
This website may contain links to third-party websites or services. These links are provided solely for your convenience. We do not endorse, control, or assume any responsibility for the content, privacy practices, terms of service, or actions of any third-party website or service.
Certain aspects of your interaction with this website, including payment processing and tracking via ParcelPanel, are governed by third-party terms and privacy policies.
Changes to Terms
We reserve the right to update, modify, or replace any part of these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page.
Your continued use of this website or placement of an order after any changes have been posted constitutes your acceptance of the revised Terms of Service.
Severability & Waiver
Severability: If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of remaining provisions.
Entire Agreement: These Terms of Service, along with all linked policies (Privacy, Refund, Shipping, Payment), constitute the entire agreement between you and Suplink Tech Corp.
Business & Contact Information
If you have a question about these Terms of Service, a concern about a specific section, an issue with your order, or a formal dispute to raise, please use the form below or contact us directly.
Submit a Formal Inquiry
Use this form to submit questions about these Terms of Service, report a dispute, or raise any concern about your order. We respond within 1 business day.
By submitting this form, you confirm that the information you have provided is accurate. Submission of this form does not initiate a formal legal proceeding.
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