Contact Suplink Tech X Corp
Suplink Tech X Corp is an online ecommerce business. For product questions, order support, or help choosing the correct garage door parts, contact our customer support team.
Contact
Suplink
Tech Corp
We are here to help you find the right garage door part, answer your order questions, and resolve any issue promptly. Reach our support team by phone, email, or live chat during business hours.
Spring, Texas 77388, USA
Choose the contact method that works best for you. All channels are monitored by the same support team during business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time.
Call Us
Speak directly with a member of our support team. Phone support is the fastest way to get help with product selection, spring sizing, order status, and urgent inquiries.
+1 (386) 359-9755Email Us
Send your question, part measurements, order number, or compatibility inquiry by email. We reply to all emails within one business day, Monday through Friday.
info@suplinktechcorp.comLive Chat
Use the live chat widget on our website for quick questions about products, compatibility, and orders. Chat is available during regular business hours while our team is online.
Start Live ChatTrack Your Order
Once your order has shipped, you will receive a tracking number by email. Use our order tracking page at any time to check your shipment status without contacting support.
Track My OrderUse the form below to send us your question or inquiry. Please include as much detail as possible so we can give you an accurate, helpful response. We reply within one business day.
Get in Touch
All fields marked with an asterisk (*) are required. We will never share your information with third parties. See our Privacy Policy for full details.
Message received. Thank you for contacting Suplink Tech Corp. We will review your inquiry and reply to within one business day, Monday through Friday. If your matter is urgent, please call us at (386) 359-9755.
Including the right details in your first message helps us respond faster and more accurately, reducing the need for back-and-forth communication.
Your Order Number
If your inquiry is related to an existing order, include your order number. It appears in your confirmation email and makes it easy for our team to locate your purchase immediately.
Part Measurements
For spring sizing questions, include the wire diameter, inside diameter, and length of your existing spring. For cables, include the cable length and drum size. Measurements allow us to give you a precise recommendation.
Door or Opener Details
If possible, provide the make, model, and approximate age of your garage door or opener. This helps us confirm compatibility for hardware and opener components.
Door Type and Application
Tell us whether the door is residential or commercial, single or double, sectional or roll-up. This information helps us recommend the correct spring tension and hardware specifications.
Photos When Relevant
If you are describing a damaged or incorrect item, attaching a photo to your email at info@suplinktechcorp.com speeds up the resolution process significantly.
Your Contact Preference
Let us know whether you prefer to be contacted by phone or email, and the best times to reach you. We will accommodate your preference wherever possible within our business hours.
and Where We Operate
Suplink Tech Corp is an online-only retailer based in Spring, Texas. We do not have a walk-in retail location. All purchases are made online and shipped to U.S. addresses only.
All times are Eastern Standard Time (EST / GMT-05:00). We observe U.S. federal holidays and our team will not be available on those dates.
| Day | Hours (EST) | Status |
|---|---|---|
| Monday | 9:00 AM – 5:00 PM | Open |
| Tuesday | 9:00 AM – 5:00 PM | Open |
| Wednesday | 9:00 AM – 5:00 PM | Open |
| Thursday | 9:00 AM – 5:00 PM | Open |
| Friday | 9:00 AM – 5:00 PM | Open |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Messages and emails received outside business hours will be reviewed and responded to on the next available business day. U.S. federal holidays are observed and support will not be available on those dates.
This is our registered mailing address. We are an online retailer and do not accept walk-in customers or in-person visits at this address.
Our Location
Spring, Texas 77388
United States
The following information identifies the legal entity operating this online store. This information is provided for full customer transparency. Suplink Tech Corp is owned and operated by SUPLINK TECH X CORP, a registered U.S. corporation.
Legal & Registration Details
Operations & Compliance
Suplink Tech Corp operates exclusively as an online ecommerce retailer. All sales are made through suplinktechcorp.com, which is powered by Shopify — a PCI DSS Level 1 compliant ecommerce platform.
We ship to U.S. addresses only. All transactions are charged in U.S. dollars. Applicable sales tax and shipping costs are calculated and shown to customers before payment is confirmed. We do not add hidden fees or surcharges at any stage of checkout.
The names SUPLINK TECH X CORP and Suplink Tech Corp may appear on your order confirmation email, your bank or credit card statement, and on shipping documentation.
That Apply to Your Purchase
As a U.S.-based ecommerce retailer, Suplink Tech Corp operates in full compliance with applicable federal and state consumer protection laws. The following summarizes the key protections and rights that apply to every purchase made on our website.
FTC Consumer Protection
Under the Federal Trade Commission Act (15 U.S.C. § 45), we are prohibited from engaging in unfair or deceptive trade practices. Our product descriptions, pricing, and policies are accurate and transparent. We do not make misleading claims about our products, prices, or business identity.
FTC Mail Order Rule
Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), we are required to ship orders within the timeframe stated on our website or within 30 days if no timeframe is stated. If we cannot meet this deadline, we must notify you and provide the option to cancel for a full refund. See our Shipping Policy for our current processing and delivery timelines.
Payment & Chargeback Rights
You have the right to dispute a charge with your credit or debit card issuer under the Fair Credit Billing Act (15 U.S.C. § 1666) if you believe a charge is incorrect or if you did not receive the goods as described. We encourage you to contact us first at info@suplinktechcorp.com so we can resolve the issue directly. See our Payment Policy.
Returns and Refunds
While U.S. federal law does not mandate a general return policy for online retailers, we maintain a published refund policy that is accessible at all times. If you receive an item that is damaged, defective, or does not match its product description, we will work to correct the issue. Review our Refund Policy for eligibility, timeframes, and the return process.
Privacy Rights (CCPA & State Laws)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal data we collect, the right to request deletion of your data, and the right to opt out of the sale of your personal information. Residents of other states with similar privacy laws also have applicable rights. See our Privacy Policy and our Do Not Sell or Share My Personal Information page.
Texas Consumer Rights (DTPA)
As a Texas-registered business, our operations are subject to the Texas Deceptive Trade Practices — Consumer Protection Act (Tex. Bus. & Com. Code §§ 17.41–17.63). This law prohibits false, misleading, or deceptive acts in trade and commerce. Customers who believe their rights under the DTPA have been violated may contact the Texas Attorney General's Consumer Protection Division for guidance.
CAN-SPAM Act Compliance
Any commercial email communications we send comply with the CAN-SPAM Act of 2003 (15 U.S.C. § 7701). All marketing emails include a clear unsubscribe option. We do not send unsolicited bulk email. Transactional emails such as order confirmations and shipping notifications are sent only in relation to purchases you have made on our website.
Accessibility
We are committed to making our website accessible to all users, including those with disabilities, consistent with the principles of the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG). If you experience any difficulty accessing our website or content, please contact us directly. See our Accessibility Statement.
Our Store Policies — Fully Available & Easily Accessible
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