Shipping policy

This Shipping Policy applies to all orders placed on suplinktechcorp.com, operated by SUPLINK TECH X CORP (trade name: Suplink Tech Corp), a registered U.S. corporation located at 154 Magic Oaks Drive, Spring, Texas 77388. This policy explains our shipping destinations, costs, handling times, transit timelines, carrier services, tracking procedures, and your rights as a customer.

We specialize in garage door parts and hardware — including springs, cables, rollers, hardware kits, and opener components. Because these items vary in size, weight, and fragility, our shipping rates are weight-based, and we take careful steps to ensure every order is securely packaged before it leaves our facility.

By placing an order on our website, you agree to the terms of this Shipping Policy. If you have questions before ordering, contact us at info@suplinktechcorp.com or (386) 359-9755, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Suplink Tech Corp ships exclusively within the United States. We do not offer international shipping at this time. This includes all 50 U.S. states and the District of Columbia. We do not ship to U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or the Northern Mariana Islands at this time.

All product prices on suplinktechcorp.com are listed and charged exclusively in United States Dollars (USD). The price you see on the product page is the price you will be charged at checkout. We do not add processing fees, service surcharges, or hidden charges to any order.

Applicable sales tax and shipping costs are calculated and clearly displayed before you complete payment. You will always see a full order summary — including item subtotal, shipping fee, and any applicable taxes — before confirming your purchase. We do not charge any amount beyond what is shown in the final order summary at checkout.

Your order confirmation email will reflect the exact amount charged. If the amount on your bank or card statement differs from your order confirmation, please contact us immediately at info@suplinktechcorp.com.

Our shipping fees are weight-based and apply to all domestic orders shipped via Ground Shipping. The weight of your order is calculated based on the actual or dimensional weight of all items in your cart. Shipping costs are shown transparently at checkout before you place your order. All fees are in U.S. Dollars.

All orders placed on suplinktechcorp.com are fulfilled and shipped from our warehouse and fulfillment facility located in the United States. Our registered business address is 154 Magic Oaks Drive, Spring, Texas 77388.

All shipments originate within the continental United States. Because we ship domestically, no customs clearance, import duties, or cross-border fees apply to any order. Products are dispatched directly to your U.S. delivery address using trusted domestic ground carriers.

Once your order leaves our facility, transit time is 3 to 7 business days within the United States. Combined with our 1 to 5 business day processing window, your total estimated delivery time is 4 to 12 business days from the date your order is placed.

These estimates apply to the contiguous 48 states. Deliveries to Alaska and Hawaii may require additional transit time beyond the standard 3–7 business day estimate depending on the carrier's routing. Customers in remote areas or rural ZIP codes may also experience slightly longer transit times.

All orders are shipped via Ground Shipping using trusted domestic carriers. The carrier assigned to your order will depend on the size, weight, and destination of your shipment. We work with one or more of the following carriers: UPS (United Parcel Service), FedEx, and USPS (United States Postal Service). For heavier or oversized orders, freight or LTL (less-than-truckload) carriers may be used.

We do not currently offer express, overnight, or expedited shipping options. All orders are shipped via Ground Shipping, which provides reliable delivery within the stated transit window.

Title and risk of loss for all products pass to the customer upon delivery of the shipment to the carrier at our facility. Once a package is in the possession of the carrier, it is the carrier's responsibility to deliver the shipment in good condition. In the event of damage or loss during transit, please refer to the relevant sections of this policy for guidance on how to proceed.

Once your order has been packed and handed to the carrier, you will receive a shipping confirmation email containing your tracking number and a direct link to track your package. This email is sent to the email address you provided at checkout.

You can track your order at any time using our Order Tracking Page. You may also track directly on the carrier's website (UPS, FedEx, or USPS) using the tracking number provided in your confirmation email.

We take packaging seriously because our products — particularly garage door springs, hardware kits, and opener components — require secure containment to prevent movement, abrasion, or damage during ground transit.

Each order is inspected prior to packaging. Items are wrapped or padded appropriately for their weight, size, and fragility. Heavier items such as torsion spring kits are packed in reinforced corrugated boxes with appropriate void fill to prevent shifting during transit. Labels and shipping documents are affixed securely to the outside of each package.

If you receive a package that has visible external damage — crushed, torn, or wet packaging — we recommend photographing it before opening and noting the condition with the delivery driver if possible. Please report damaged shipments to us within 48 hours of delivery. See the Damaged Items Upon Arrival section for full instructions.

It is the customer's sole responsibility to provide a complete, accurate, and deliverable shipping address at the time of checkout. This includes the correct house or building number, street name, apartment or unit number (if applicable), city, state, and ZIP code.

Our checkout process includes address validation tools to help identify potential errors, but these tools do not guarantee that every address will be verified against every carrier's database. If we detect an address discrepancy after your order is placed, we will attempt to contact you at the email or phone number on file before the order is dispatched.

If a delivery attempt is made and no one is available to receive the package, the carrier will typically leave a delivery notice or attempt re-delivery according to their own policies. Most carriers make up to three delivery attempts before holding the package at a local facility or returning it to the sender.

It is the customer's responsibility to monitor tracking updates and arrange for re-delivery or pick-up from the carrier's facility if a delivery attempt is missed. Packages held at carrier facilities are typically available for pick-up for 5 to 7 business days before being returned to the sender.

If a package is returned to us due to a failed delivery or unclaimed package, we will contact you to arrange re-shipment. Additional shipping costs for re-shipment are the responsibility of the customer. Original shipping fees will not be refunded. If you do not wish to have the order re-shipped, you may request a refund for the product cost only, subject to our Refund Policy.

When a package is marked as "Delivered" by the carrier, our fulfillment responsibility is considered complete. If the carrier's tracking confirms delivery to the address on your order and you did not receive the package, we recommend the following steps:

1. Check around your property, including near side doors, garage, or with neighbors.
2. Check with other household members who may have collected the package.
3. Wait 24 hours — carriers sometimes mark packages as delivered slightly before actual delivery.
4. Contact the carrier directly with your tracking number to confirm the exact delivery location.
5. If you believe the package was stolen, file a report with your local police department and contact us.

Suplink Tech Corp is not responsible for packages confirmed delivered by the carrier that are subsequently stolen. We encourage customers in high-theft areas to use an alternate secure delivery address, request carrier hold for pick-up, or use available carrier-side delivery preferences (such as signature required) where available.

No import duties or customs fees apply to any order placed with Suplink Tech Corp. Because we ship exclusively within the United States, all orders remain within domestic U.S. territory and are not subject to international customs clearance, import tariffs, or VAT (Value Added Tax).

Sales Tax: Applicable U.S. state and local sales taxes may be collected at checkout depending on your delivery state and the tax nexus obligations of SUPLINK TECH X CORP. Taxes are calculated automatically at checkout based on your shipping address and the applicable tax rate for that jurisdiction. The tax amount will be clearly displayed before you complete your purchase.

We comply with all applicable U.S. federal and state tax collection and remittance requirements. If you have specific questions about sales tax on your order, please contact us at info@suplinktechcorp.com.

An order confirmation email is sent automatically to the email address provided at checkout when your order is placed. This email serves as your receipt and includes your order number, itemized product list, shipping address, and total amount charged including any applicable taxes and shipping fees.

A packing slip is included with your shipment inside the package. The packing slip lists the items included in the shipment and the shipping address. It does not include pricing information.

If you require a formal invoice for business or tax purposes, or if you need documentation showing the business name, EIN, or registration number, please contact us at info@suplinktechcorp.com with your order number. We will issue a formal invoice upon request.

We are committed to reducing unnecessary packaging waste. Where possible, we use right-sized boxes to minimize excess void fill. Our corrugated cardboard packaging is recyclable, and we encourage customers to recycle or reuse outer packaging materials after unpacking their order.

We do not use excessive plastic wrapping or single-use foam unless required by the specific fragility or weight requirements of the item being shipped. We continue to evaluate our packaging materials with the goal of reducing environmental impact without compromising product protection during transit.

All transactions on suplinktechcorp.com are processed through our secure Shopify-powered checkout, which is PCI DSS Level 1 compliant. All data transmitted during checkout is encrypted using SSL (Secure Sockets Layer) technology. We do not store your full payment card details on our servers.

To protect our customers and our business, all orders are subject to fraud screening. Orders that trigger fraud alerts may be subject to additional verification before processing. We reserve the right to cancel any order that our fraud prevention systems flag as high-risk, and to refund the customer in full without processing the shipment.

If your order is placed on hold for verification, we will contact you at the email or phone number provided at checkout. Failure to verify within a reasonable time may result in order cancellation and full refund. For more information on how we handle your data, see our Privacy Policy.

During U.S. federal holidays and peak shipping periods — including but not limited to Thanksgiving week, Christmas, New Year's, Independence Day, and Labor Day — both our processing times and carrier transit times may be extended. Our warehouse does not operate on U.S. federal holidays, and orders will not be processed or dispatched on those days.

The following are U.S. federal holidays on which our facility is closed: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth National Independence Day, Independence Day (July 4), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

For all shipping-related inquiries, order support, and general questions, please use the contact information below. Our team is available during business hours to assist you.

Suplink Tech Corp reserves the right to update or modify this Shipping Policy at any time, including in response to changes in carrier services, applicable law, or our business operations. When we make changes, we will update the Effective Date and Last Updated Date at the top of this page.

The version of this policy in effect at the time your order is placed governs the shipping terms for that order. We recommend reviewing this page periodically if you order from us regularly. Continued use of our website after a policy update constitutes your acceptance of the revised terms.