Refund policy
Everything you need to know about how to return an item, who pays for return shipping, when you get your money back, and exactly what we expect — explained plainly, with nothing hidden.
Overview
This Return & Refund Policy applies to all orders placed on suplinktechcorp.com, operated by SUPLINK TECH X CORP (trade name: Suplink Tech Corp), a registered U.S. corporation located at 154 Magic Oaks Drive, Spring, Texas 77388. This policy explains your return rights, the conditions items must meet to be eligible, who pays for return shipping, how refunds are issued, and how long everything takes.
We specialize in garage door parts and hardware — including springs, cables, rollers, hardware kits, and opener components. Because these products vary in size and type, we want to make sure you understand exactly what is and is not eligible for return before you purchase. We have written this policy in plain language so there are no surprises.
By placing an order on our website, you agree to the terms of this Return & Refund Policy. If you have questions before or after purchasing, contact us at info@suplinktechcorp.com or (386) 359-9755, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Return Window
You have 30 calendar days from the delivery date of your order to submit a return request. The clock starts the day the carrier marks your package as delivered — not the day you placed your order, and not the day you opened the package.
We strongly recommend inspecting your order as soon as it arrives. If anything looks wrong — whether the item is damaged, defective, or simply not what you expected — please contact us promptly so we have enough time to resolve it within your 30-day window.
If you are unsure about your delivery date, check the tracking confirmation email we sent when your order shipped. You may also email us at info@suplinktechcorp.com with your order number and we will look it up for you. Return requests submitted after the 30-day window has passed cannot be accepted.
Return Eligibility Requirements
To protect the quality and safety of our products for all customers, items must meet every one of the following conditions before a return can be approved. Please read these carefully before packing anything up.
Important: All returned items are physically inspected upon receipt. If an item does not meet every condition listed above, the return may be refused and the item returned to you at your expense, with no refund issued.
Non-Returnable / Non-Exchangeable Items
Due to custom, special-order, safety, and product-condition considerations, some items are not eligible for return or exchange. Please review this list carefully before completing your purchase.
- Mini-warehouse springs
- Opened garage door openers
- Custom-made extension springs
- Special order items and springs
- Bulk orders
- Commercial torsion springs with an inside diameter of 3-3/8" or 3-3/4" — as of 07/08/2026, these are final sale and cannot be returned or exchanged
- Clearance or final sale items
- Items that have been used, installed, assembled, powered on, modified, or damaged after delivery
- Items returned without original packaging, all included parts, or required RMA approval
Important: If an item is listed above as non-returnable or non-exchangeable, it cannot be returned for refund or exchange unless we determine that the issue was caused by our fulfillment error or the product arrived defective under an applicable warranty process.
Restocking Fees & Refund Deductions
Most approved product returns are subject to a 15% restocking fee. This fee is deducted from the eligible item refund after the returned item is received, inspected, and approved.
Original shipping costs are non-refundable. If you paid shipping at checkout, that shipping charge will not be refunded when an item is returned.
Return shipping costs are the customer's responsibility. You are responsible for paying the carrier cost to ship an approved return back to us.
For orders that qualified for free shipping, we reserve the right to deduct the actual outbound shipping costs incurred from any approved refund. This means the final refund may be reduced by the 15% restocking fee and by any applicable original or outbound shipping cost.
Return Shipping Costs
Return shipping costs are the customer's responsibility for approved returns and exchanges. After your request is approved, we will provide return instructions and the RMA number that must be included with the shipment.
We recommend using a trackable shipping service and keeping your drop-off receipt until the return is received and processed. We cannot issue a refund for a return that does not arrive at our facility.
Return Methods
We currently accept returns by mail only. We do not have a walk-in return counter or retail storefront. All returns must be approved before shipment and must include the RMA number we provide.
How to Initiate a Return — Step by Step
Starting a return is simple, but every return must be approved before it is shipped back. Follow these steps so your return can be identified and processed correctly.
Exchange Policy
We accept exchanges for eligible items when the returned item meets our return eligibility requirements and is not listed as non-returnable or non-exchangeable.
There is no restocking fee for exchanges. However, original shipping costs are non-refundable, and return shipping is paid by the customer.
For the fastest service, we recommend placing a new order for the correct item and returning the original item after your return request is approved.
How to Request an Exchange: Email us at info@suplinktechcorp.com within 30 calendar days of your delivery date. Include your order number, the item you want to return, and the item or variant you would like in exchange.
If the replacement item costs more than the original, you are responsible for the price difference. If it costs less, we will issue the applicable difference after the return is approved and processed.
Refund Processing Time
Here is exactly what happens after we receive your return:
- Step 1 — Delivery Confirmed: We email you to confirm your return package has arrived at our facility.
- Step 2 — Inspection (1–2 business days): Our team inspects the item to verify condition, completeness, and eligibility. If there is an issue, we contact you directly.
- Step 3 — Refund Initiated (within 10 business days): Once the item passes inspection, we process the approved refund to your original payment method — credit card, debit card, PayPal, Shop Pay, or another method used at checkout. Approved refunds are issued less any applicable 15% restocking fee, non-refundable original shipping, return-related costs, and any applicable outbound shipping deduction for free-shipping orders. You receive a refund confirmation email immediately.
- Step 4 — Bank Posts Credit (3–5 additional business days): After we initiate the refund, your bank or payment provider may take an additional 3–5 business days to post the credit to your account. This is standard banking processing time and is outside our control.
If you have not seen your refund after 15 business days from our confirmation email, please contact us at info@suplinktechcorp.com with your order number. We will investigate and resolve it promptly.
Customer Responsibility
- Inspect your order promptly upon delivery and report issues within the applicable policy window
- Contact us before sending anything back — do not ship without an approved RMA
- Pay return shipping costs for approved returns and exchanges
- Use a trackable shipping service and keep the carrier receipt until the return is processed
- Pack the item securely to prevent damage during return transit
- Include all original parts, accessories, packaging, documentation, and the RMA number
- Confirm that your item is not non-returnable, final sale, commercial excluded, custom, special order, or bulk before requesting a return
Our Responsibilities
- Respond to return and exchange requests within 1–2 business days whenever possible
- Provide RMA approval and clear return instructions for eligible items
- Inspect returned items promptly and fairly upon receipt
- Process eligible refunds within 10 business days of receiving and approving your return
- Apply restocking fees, original shipping deductions, and outbound shipping deductions consistently according to this policy
- Notify you by email when your return is approved, received, refused, exchanged, or refunded
- Keep this policy accurate and up to date so you are never surprised by undisclosed terms
Physical Return Address
Do not ship anything to this address unless you have already received RMA approval from us. Returns sent without prior authorization will not be processed and cannot be refunded. Once approved, include your RMA number with the shipment and use a trackable carrier.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or missing components, contact us promptly so we can review the issue and determine the proper resolution. Please do not install, modify, or use an item you believe is incorrect or damaged.
Contact us within 7 days of delivery at info@suplinktechcorp.com with your order number and clear photos of the item and packaging. We will review the case and provide the appropriate next steps, which may include replacement, exchange, refund, or warranty review where applicable.
Tip: Photograph the packaging before opening it if it looks damaged on arrival.
Contact us within 7 days of delivery with your order number, a photo of what you received, and a description of what is wrong or missing. We will review the shipment and work with you to correct the issue.
If a return shipment is required as part of the resolution, we will provide instructions after review.
Lost Parcel Policy
If your tracking information shows your order was delivered but you have not received it, or if there has been no tracking movement for more than 7 consecutive business days after the last scan, follow these steps:
- Wait 24–48 hours — carriers sometimes mark packages as delivered slightly before actual delivery
- Check around your property — porches, side doors, mailboxes, with neighbors, and with other household members
- Contact your local post office or carrier depot with your tracking number to request a delivery location confirmation
- If the package is still unaccounted for after 5 business days of the marked delivery date, contact us at info@suplinktechcorp.com
We will open a carrier trace investigation on your behalf. Most investigations are resolved within 5–10 business days. If the carrier confirms your parcel was lost in transit, we will ship a replacement or issue a full refund including the original shipping fee — whichever you prefer.
Please note: We are not responsible for parcels confirmed delivered to the correct address that are subsequently stolen. In those cases, we recommend filing a police report and contacting your homeowner's or renter's insurance. We will do our best to assist where we can.
Order Cancellation Policy
If you need to cancel before your order ships, email us immediately at info@suplinktechcorp.com or call (386) 359-9755 with your order number. If the order has not yet been dispatched, we will cancel it and issue a full refund with no charges.
Once an order has been picked, packed, and handed to the carrier, it cannot be cancelled. You may either (1) refuse delivery — the carrier will return the package to us and we will review the refund after receipt, with original shipping and any applicable outbound shipping cost remaining non-refundable — or (2) accept delivery and initiate a return within your 30-day return window, subject to this policy.
Lost or Missing Returns
Because return shipping is arranged and paid by the customer, the customer is responsible for making sure the return package reaches our facility. We strongly recommend using a trackable shipping service and keeping your drop-off receipt.
- Email us at info@suplinktechcorp.com with your RMA number and tracking information if your return appears delayed
- If the return package is lost by the carrier before delivery to us, you may need to file a claim with the carrier you selected
- Refunds are issued only after an eligible return is received, inspected, and approved by us
Keep your carrier receipt and tracking number. They are your proof of shipment and may be required if the carrier loses the return package.
Late or Missing Refunds
If you have not seen your refund appear after we confirmed it was processed, please work through this checklist before contacting us:
- Check your bank account again — refunds sometimes appear as pending transactions before fully posting
- Contact your credit card company — it can take 3–5 business days (sometimes longer) depending on their billing cycle
- Contact your bank directly — ask specifically about any pending incoming credits on your account
- Check your PayPal or digital wallet — refunds to PayPal sometimes post to the PayPal balance before the linked bank account
If you have completed all of the above and still have not received your refund after 15 business days from our refund confirmation email, please email us at info@suplinktechcorp.com with your order number and the date of our confirmation. We will investigate immediately and resolve the situation.
Items Returned Without Approval
Please do not send items back without first receiving a Return Merchandise Authorization (RMA) from our team. We cannot accept, process, or refund packages that arrive without prior approval.
When an unauthorized package arrives, we have no way to identify which order it belongs to, where it came from, or what action to take. Packages received without a valid RMA may be: (1) rejected at delivery and returned to sender at the sender's expense; (2) held pending identification for a reasonable period; or (3) disposed of if unclaimed after a reasonable time.
We make every effort to identify the sender and contact them when possible. However, we cannot guarantee a refund for items returned without authorization. Always contact us first — it takes just a quick email to get the process started properly.
Policy Abuse Prevention
Our policy is designed to be fair and generous. To protect the integrity of our service, we monitor for patterns that suggest misuse, including:
- Repeatedly purchasing and returning items without keeping any
- Returning a used item and claiming it arrived that way
- Returning a different item than what was originally shipped
- Filing false non-delivery claims when tracking confirms delivery
- Attempting to return items outside the 30-day window
We reserve the right to refuse or limit returns for accounts showing patterns of abuse, and will always communicate our decision with a clear explanation.
Fraud, Abuse & Safety Protection
We have the following protections in place to protect both our customers and our business:
- Order verification: All orders pass automated fraud screening at checkout. High-risk orders may require additional verification before fulfillment
- Return inspection: Serial numbers, condition, and all components are checked against original shipment records on every return
- Account monitoring: Purchase and return history is tracked. Accounts with fraudulent or abusive patterns may be blocked from future purchases
- Chargeback policy: Please contact us directly before filing a chargeback. Unjustified chargebacks will be disputed with full documentation provided to your payment provider
Business Information
For all return, refund, and order-related inquiries, please use the contact information below. Our team is available during business hours and responds within 1–2 business days.
Policy Updates
Suplink Tech Corp reserves the right to update or modify this Return & Refund Policy at any time, including in response to changes in our operations, applicable law, or carrier services. When changes are made, we will update the Effective Date and Last Updated Date shown at the top of this page.
The version of this policy in effect at the time your order is placed governs the return and refund terms for that order. We recommend reviewing this page periodically if you order from us regularly. Continued use of our website after a policy update constitutes your acceptance of the revised terms.
Please click Accept Cookies to continue to use the site.