Refund policy

This Return & Refund Policy applies to all orders placed on suplinktechcorp.com, operated by SUPLINK TECH X CORP (trade name: Suplink Tech Corp), a registered U.S. corporation located at 154 Magic Oaks Drive, Spring, Texas 77388. This policy explains your return rights, the conditions items must meet to be eligible, who pays for return shipping, how refunds are issued, and how long everything takes.

We specialize in garage door parts and hardware — including springs, cables, rollers, hardware kits, and opener components. Because these products vary in size and type, we want to make sure you understand exactly what is and is not eligible for return before you purchase. We have written this policy in plain language so there are no surprises.

By placing an order on our website, you agree to the terms of this Return & Refund Policy. If you have questions before or after purchasing, contact us at info@suplinktechcorp.com or (386) 359-9755, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

You have 30 calendar days from the delivery date of your order to submit a return request. The clock starts the day the carrier marks your package as delivered — not the day you placed your order, and not the day you opened the package.

We strongly recommend inspecting your order as soon as it arrives. If anything looks wrong — whether the item is damaged, defective, or simply not what you expected — please contact us promptly so we have enough time to resolve it within your 30-day window.

To protect the quality and safety of our products for all customers, items must meet every one of the following conditions before a return can be approved. Please read these carefully before packing anything up.

The following items are not eligible for return or refund under any circumstances, unless they arrive damaged, defective, or incorrect due to our error. Please review this list carefully before completing your purchase.

• Items that have been used, installed, assembled, or powered on after delivery
• Items returned without original packaging, all included parts, or documentation
• Items with missing, removed, or altered serial numbers or model identification labels
• Items submitted for return after the 30-day return window has expired
• Items that were physically damaged by the customer after delivery
• Items returned without a Return Merchandise Authorization (RMA) from our team
• Items listed as final sale or clearance at the time of purchase (clearly noted on the product page if applicable)
• Digital products or software licenses once activated or downloaded
• Returns where fraud or policy abuse is reasonably suspected

If you are unsure whether your item qualifies for a return before purchasing, email us at info@suplinktechcorp.com and we will be happy to clarify before you buy.

Many retailers deduct a restocking fee of 15–25% from your refund when you return an item. We believe that is unfair, so we have made a straightforward commitment: if your return is approved and meets our eligibility conditions, you receive the full item price back with no deductions of any kind.

The only scenario where a full refund would not be issued is if an item is returned in a condition that does not meet our return requirements — in that case, the return may be declined entirely and the item returned to you. We will always communicate clearly if that situation arises.

Starting a return is simple. Follow these five steps and we will handle everything else for you.

Yes, we accept exchanges. If you received the wrong item, want a different variant (such as a different spring size or cable length), or simply wish to swap your product for another item we carry, we are happy to help you do that.

How to Request an Exchange: Email us at info@suplinktechcorp.com within 30 calendar days of your delivery date. Include your order number, the item you want to return, and the item or variant you would like in exchange. Our team will confirm availability and guide you through the next steps.

Exchange items must meet the same eligibility conditions as returns — the item being sent back must be unused, in original packaging, and include all parts and accessories. We will provide a free prepaid return label for your exchange shipment, so the return leg of the exchange is always at no cost to you.

Here is exactly what happens after we receive your return:

• Step 1 — Delivery Confirmed: We email you to confirm your return package has arrived at our facility.
• Step 2 — Inspection (1–2 business days): Our team inspects the item to verify condition, completeness, and eligibility. If there is an issue, we contact you directly.
• Step 3 — Refund Initiated (within 10 business days): Once the item passes inspection, we process the refund to your original payment method — credit card, debit card, PayPal, Shop Pay, or another method used at checkout. You receive a refund confirmation email immediately.
• Step 4 — Bank Posts Credit (3–5 additional business days): After we initiate the refund, your bank or payment provider may take an additional 3–5 business days to post the credit to your account. This is standard banking processing time and is outside our control.

Do not ship anything to this address unless you have already received RMA approval from us. Returns sent without prior authorization will not be processed and cannot be refunded. The prepaid label we email you will include this address automatically — you do not need to write it manually.

We take quality control seriously, but occasionally something goes wrong — an item may arrive damaged, be defective, be the wrong product, or have components missing. These are our errors and we will fix them fully at no cost to you.

If your tracking information shows your order was delivered but you have not received it, or if there has been no tracking movement for more than 7 consecutive business days after the last scan, follow these steps:

1. Wait 24–48 hours — carriers sometimes mark packages as delivered slightly before actual delivery
2. Check around your property — porches, side doors, mailboxes, with neighbors, and with other household members
3. Contact your local post office or carrier depot with your tracking number to request a delivery location confirmation
4. If the package is still unaccounted for after 5 business days of the marked delivery date, contact us at info@suplinktechcorp.com

We will open a carrier trace investigation on your behalf. Most investigations are resolved within 5–10 business days. If the carrier confirms your parcel was lost in transit, we will ship a replacement or issue a full refund including the original shipping fee — whichever you prefer.

Because we provide a trackable prepaid return label, all return shipments can be traced. In the rare event that your return package goes missing in transit before reaching us, here is how we handle it:

• Email us at info@suplinktechcorp.com with your RMA number and the carrier drop-off receipt you kept at the time of drop-off
• We will use the tracking number on your prepaid label to trace the shipment with the carrier
• If the carrier confirms the return was lost in their network, we file a claim and issue your full refund — you are not penalized for a carrier error

If you have not seen your refund appear after we confirmed it was processed, please work through this checklist before contacting us:

1. Check your bank account again — refunds sometimes appear as pending transactions before fully posting
2. Contact your credit card company — it can take 3–5 business days (sometimes longer) depending on their billing cycle
3. Contact your bank directly — ask specifically about any pending incoming credits on your account
4. Check your PayPal or digital wallet — refunds to PayPal sometimes post to the PayPal balance before the linked bank account

If you have completed all of the above and still have not received your refund after 15 business days from our refund confirmation email, please email us at info@suplinktechcorp.com with your order number and the date of our confirmation. We will investigate immediately and resolve the situation.

Please do not send items back without first receiving a Return Merchandise Authorization (RMA) from our team. We cannot accept, process, or refund packages that arrive without prior approval.

When an unauthorized package arrives, we have no way to identify which order it belongs to, where it came from, or what action to take. Packages received without a valid RMA may be: (1) rejected at delivery and returned to sender at the sender's expense; (2) held pending identification for a reasonable period; or (3) disposed of if unclaimed after a reasonable time.

We make every effort to identify the sender and contact them when possible. However, we cannot guarantee a refund for items returned without authorization. Always contact us first — it takes just a quick email to get the process started properly.

For all return, refund, and order-related inquiries, please use the contact information below. Our team is available during business hours and responds within 1–2 business days.

Suplink Tech Corp reserves the right to update or modify this Return & Refund Policy at any time, including in response to changes in our operations, applicable law, or carrier services. When changes are made, we will update the Effective Date and Last Updated Date shown at the top of this page.

The version of this policy in effect at the time your order is placed governs the return and refund terms for that order. We recommend reviewing this page periodically if you order from us regularly. Continued use of our website after a policy update constitutes your acceptance of the revised terms.